Privacy Policy

Effective Date:

01/06/2025

Blue Onion Agency

, we value your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, services, and communications.

1. Who We Are

Blue Onion Agency is a UK-based AI automation company that provides AI-powered tools and services such as voice agents, chatbots, and workflow automation.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

Name, email address, phone numberCompany name and role/titleBilling details (if applicable)

b) Usage Data

IP addressBrowser type and versionPages visited and actions taken on our site

c) Communication Data

Emails, messages, or calls exchanged with our teamResponses to forms, surveys, or scheduling tools

3. How We Use Your Information

We use collected data to:

Deliver and improve our servicesCommunicate with you regarding inquiries, support, or offers Customise your user experienceProcess transactions and send billing informationComply with legal obligations

4. Cookies & Tracking

We use cookies and similar tracking technologies to:

Analyze site traffic and performanceSave your preferencesImprove user experience

You can disable cookies through your browser settings, though this may affect site functionality.

5. Third-Party Services

We may share your information with trusted third parties to operate our services effectively, including:

CRM platformsVoice and chatbot platforms (e.g., Twilio, ElevenLabs)Calendar and scheduling tools (e.g., Cal.com)Payment processors

We ensure all partners comply with relevant data protection laws (e.g., GDPR, CCPA).

6. Data Storage & Security

We store your information securely using encrypted storage and industry-standard protection measures. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

Access or correct your personal informationRequest deletion of your dataWithdraw consent for data processingFile a complaint with a data protection authority

To exercise your rights, please contact us at:

[email protected]

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

If you have questions about this policy or how we handle your data, contact:

Blue Onion Agency
[email protected]

07825 248 634